Refund policy

Effective Date: 2026.04.02

This Refund and Return Policy applies to all purchases made through www.bilyguides.com (the “Website”), operated by Eastline Capital Pte. Ltd., a company incorporated in Singapore.

All products sold on this Website are digital products, including but not limited to audio books, digital guides, and email-based support programs. Due to the nature of digital content, all sales are final.

By completing a purchase, you acknowledge and agree that you will receive immediate access to the purchased content upon successful payment. You further acknowledge that once access to the product has been granted, you lose any right to cancel, return, or request a refund.

For the purposes of this policy, “access” is defined as any instance where the purchased product is made available to you, including but not limited to opening the product page, accessing the content through the Website, or initiating playback or use of the digital material.

Once access has occurred, no refunds, cancellations, or returns will be granted under any circumstances. This policy applies regardless of usage level, satisfaction, or outcome.

We do not offer refunds based on:

-Change of mind

-Lack of results or perceived effectiveness

-Accidental purchases

-Failure to understand the product before purchase

-Personal circumstances or inability to complete the program

By purchasing, you confirm that you have reviewed the product description and understand that results are not guaranteed.

We do not provide any exceptions to this policy. All purchases are final and non-refundable once access has been granted.

If you experience technical issues that prevent access to your purchased product, you may contact us at admin@bilyguides.com. We will make reasonable efforts to resolve access-related issues. However, technical issues do not constitute grounds for a refund.

We reserve the right to deny any refund requests that do not comply with this policy.

In the event of a payment dispute or charge back initiated by the customer, we reserve the right to suspend or permanently revoke access to all purchased products, deny future purchases, and take further action where necessary.

This policy shall be governed by and interpreted in accordance with the laws of Singapore.

By purchasing from the Website, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy.